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Solid Timber Doors – Stained and Installed

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Warranty Card

Posted on June 12, 2017June 12, 2017 by Todd

Warranty Card A4

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Renovations

Our sell, stain, deliver and fit service takes the stress and hassle out of your renovation projects.

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New Builds

We can work directly with the home owner or the builder to ensure that your doors turn up onsite on time.

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Quality doors at discounted prices

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Already worked on, stained or framed top-of-the-line doors for sale

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We recently had our front door replaced with a 1200mm timber door and side window. We spoke to a few door companies, but decided to go with Blair at Door City Burleigh, based on reviews and value. After paying a deposit, the door installer, Chris, visited to confirm measurements. A few weeks later, Chris installed the door in a day and we are very happy with the completed product! We highly recommend Blair and Chris from Door City Burleigh!
Travis Penbrook
Travis Penbrook
21:22 16 Mar 20
Good, competitive price and installation for timber door. My customer service experience was excellent. Recommend
Paul Watson
Paul Watson
06:50 07 Mar 20
Bloody awesome service from Shaun, Nice products and at great price, Prompt service from sales to installing the products, Their builder Steve is a bloody ripper, Friendly and helpful person, he kept the area clean and tidy and did an amazing job, What more could you ask for, By the way, Steve I blamed you for the garage door haha highly recommend them without hesitation.
Lance Scott
Lance Scott
07:08 04 Mar 20
Great experience talking to Zac regarding doors for our new build. He knew his products incredibly well and was a pleasure to speak to. Highly recommended!
Bjorn Smith
Bjorn Smith
04:22 03 Mar 20
excellent price and very happy with the installation.Great also to get a follow up .
Russell Mann
Russell Mann
22:40 27 Feb 20
Many thanks Blair and Chris for your work at my unit. Perfect. I appreciate the time, effort and workmanship. I will highly recommend your services to others
Sofia Rositano
Sofia Rositano
07:58 30 Jan 20
Great company to deal with. Understood my requirements and responded with appropriate solutions.Zack and Myles were professional and easy to deal with.
Ron
Ron
01:06 16 Jan 20
We're are stoked with our new doors. They delivered when they said they would, in fact, slightly earlier. The finished result is perfection at best. In most cases you 'get what you pay for' and in this case we won the 'golden ticket'. Brilliant. Couldn't be happier and thoroughly recommend Door City. Thank you.
Simon
Simon
00:30 20 Dec 19
Overall a positive experience. Not cheap but then you don't get quality if you are not prepared to pay for it. I would call it value for money.
Stuart Barker
Stuart Barker
04:02 16 Dec 19
We had an awful experience with this company. They never returned our calls and denied responsibility for our doors rotting after 18 months. Rain drips down the front and seeps into the wood. The owner of the company assessed our property and quoted for the job prior to install and then told us afterwards that the doors that they had installed were not exterior doors. He never replaced the doors or ever mentioned that they should have a roof over the top. The doors have never worked properly and this company never helped us or accepted any blame. It’s terrible when you put your money in a small local company like this only to be treated with total disrespect by being told we were at fault.
John Weller
John Weller
09:12 14 Dec 19
Blair and his team at Door city have provided excellent customer service and we are very happy with our door and louvres.
Michelle Mowbray
Michelle Mowbray
02:34 12 Dec 19
Great service, product and installation - recommended!
Anne T
Anne T
22:12 11 Dec 19
Many thanks to Blair and his CrimSafe instalment team for professional attention and service. Delivered on plan and budget, Colin
Colin Hoschke
Colin Hoschke
02:22 11 Dec 19
We recently had a front door installed by Door City & found them to be extremely helpful & efficient
Michael Berry
Michael Berry
21:15 09 Dec 19
Door City - north Brisbane - Myles and the team are just fantastic. From start to finish I cannot fault the service, responsiveness and products. Myles was very helpful and gave genuine advice concerning the product and installation - nothing was too much trouble. Emails were responded to quickly and there was consistent contact concerning the timing of the install. Everything was easy to organise, fully explained and there was no ‘hard sell’ and no problems. Steve who installed the door is an absolute perfectionist and again I cannot fault his work as it was completed without any problems or concerns. Highly recommend all round. We will be return customers very soon !
Zoe Hayward
Zoe Hayward
09:05 05 Dec 19
Trevor Rigden
Trevor Rigden
01:43 03 Dec 19
Thank you Blair for your professionalism and Patiencewe Love our new Front doorLeif & Rachel Gustavsson, Elanora
leif gustavsson
leif gustavsson
03:01 29 Nov 19
High quality craftsmanship and high quality service. Great advice and no pressure. Very happy with the result.
Sara Land
Sara Land
00:50 22 Nov 19
Very please with Blair's service and the door installation. I went to Burleigh looking for an advertised door outlet but before we go there spotted Door City Burleigh and went in-we left 40 minutes later having placed an order for a replacement front door for our home. We were very happy with the service and advise and did not bother to look elsewhere, a little unusual for us I can assure you. The 5 STAR is well deserved. Thank you.
Peter Ingram
Peter Ingram
22:44 20 Nov 19
Door City was so easy to work with. From my initial visit to look at doors to the installation a few weeks later, communication has been the key. All promised time frames were met and the workmanship was of the highest quality. The tradesmen were prompt and very particular with their work. I'm very pleased with the finished product. I would highly recommend this local company. Many thanks to Blair for your personalised service.
Lyndell Stigwood
Lyndell Stigwood
06:51 20 Nov 19
Great service and great work on fitting our doors, nothing was too much trouble. We are very happy with our new doors and highly recommend using Door City. Thanks Stephen
srblue99
srblue99
03:15 15 Nov 19
I was very impressed with the customer service, and Myles and Steve were very helpful and courteous. I love my new doors inside the house and my front, back and French patio doors. Amazing people!!! I would definitely go back to Door City Boondall!
Susan Crisp
Susan Crisp
06:06 13 Nov 19
I had some doors fitted earlier in the year. The service was fantastic. The fitter (Tony) was a excellent tradesman. I highly recommend them.
Leonie Hume
Leonie Hume
01:42 12 Nov 19
we are very happy with the barn installation and the overall products finish
John Martin
John Martin
05:26 11 Nov 19
It was a pleasure to do business with Blair at the Burleigh Heads store. He was very professional and all of our questions were answered. Lots of advice on choosing handles, locks and glass thus covering things we hadn't thought of. My husband insisted on 'three quotes'...our first stop proved uneventful as we wandered around a well known door supplier trying to get useful information. Second stop Door City and we were so impressed with the service and Blair's friendly manner we went no further.Thank you also to Chris and Albert who installed our door. Very professional and cleaned up after the installation. The door is great quality and finish is beautiful. It has modernised the appearance of our home. Very pleased with every aspect of dealing with Door City.
Victoria Robinson
Victoria Robinson
05:53 30 Oct 19
Ray Rogers
Ray Rogers
03:12 29 Oct 19
Don't waste your time looking anywhere else. These guys have an awesome product and are very reasonably priced. We are so happy with our new door. Blair and his team made everything so easy from the time we ordered to delivery. The install work by Chris is second to none. Absolute craftsman. Thanks so much guys.
Matt Masiar
Matt Masiar
03:35 20 Oct 19
Blair offered excellent advice and service for the door and fittings I purchased. Am extremely happy with the door and the fittings add another dimension. Leighton the fitter did an excellent job. Well done guys, will certainly recommend.
Glenda Falconer
Glenda Falconer
05:51 10 Oct 19
After much research and soul searching, I employed the services of Door City North Brisbane to supply the new front entrance doors for my home. Being the front entrance - and very obviously being the first ting that anyone sees as they come to your home, I was pretty dogmatic that I wanted a quality job - and that I wanted a very open and frank negotiation and discussion on everything - from start to finish. The team from Door City were phenomenal. Their attention to detail and their communications with me were first class. The quality of the craftmanship was excellent - and now that the doors are installed, I'm more that happy with my decision to work with Door City. I fully recommend them to anyone.
Paddy Martin
Paddy Martin
23:28 08 Oct 19
We recently purchased an entry door from door city Labrador. Shaun showed us through a few different options, his help knowledge and enthusiasm was outstanding. The presentation and layout of the showroom was amazing.Shortly after choosing our door it was installed by Kurt who's workmanship was excellent, our whole experience with door city was a great one and we would highly recommend them. Julie
Julie Lowe
Julie Lowe
11:50 03 Oct 19
Had a great experience using Door City Burleigh Heads. Blair went above and beyond to make sure our needs were met and provided us with exemplary service. On the day of fitting, Chris was prompt and did a fantastic and precise job fitting our new door, glass and frame. The new door looks great and has really helped the street appeal of the house. Not only was their service excellent, but their price was very reasonable and the product was far better quality than their more expensive competitors. Would definitely recommend to anyone who's looking for reasonable price and great quality.
Ignatius Debattista
Ignatius Debattista
10:16 30 Sep 19
Had a great experience with the guys at Door City! Super easy, friendly and great job installing our new front door. Wish we would of done it earlier it makes a big difference to the house. Thanks you.
Rebecca Camp
Rebecca Camp
05:30 26 Sep 19
vicki buenen
vicki buenen
22:43 25 Sep 19
I have just had Door City install a new stained timber external door with a louvre frame. I cannot fault the workmanship, customer service, installation, great price and the follow up to ensure I was completely satisfied with the new door. Other people have also made positive comments on our new door. Thank you to the team at Door City Zillmere and especially the excellent installer for a very professional job. Well done.
Don Amos
Don Amos
03:12 17 Sep 19
Angelina Kenman
Angelina Kenman
00:37 17 Sep 19
I was so happy with the professional service of everyone I delt with at Door City Gold Coast, the only disappointment (and the reason I cant give 5/5 stars) was the wait time from ordering to install. Chris the carpenter was extremely good at his job. Thank you Door City!
Emma Thomson
Emma Thomson
08:01 10 Sep 19
Great workmanship and quality product. Very pleased with the end result and the overall service from Myles and the team. Couldn’t fault it and I would highly recommend these guys. Awesome job.
Anthony Purdy
Anthony Purdy
01:16 09 Sep 19
Thank you so much to everyone at the Slacks Creek Store for the wonderful service and installation of our new doors. Max has been fantastic in keeping us informed about the progress of our installation and Kurt the installer has done an amazing job with the installation. We are extremely happy with the outcome and would highly recommend this store to anyone looking for a new door installation.
Merilyn Schmidt
Merilyn Schmidt
05:07 05 Sep 19
Excellent customer service from Blair at Door City.Outstanding craftsmanship by the entry door installer.First class experience overall !My wife and I are more than happy with the finished Door City product.
Rod Sayers
Rod Sayers
01:38 31 Aug 19
Wow! 😲 we love our doors! Doors City is a great business to deal with from the showroom to the installation. We would definitely recommend Doors City if you are building or upgrading. Thankyou
michelle abil
michelle abil
06:34 30 Aug 19
Doorcity Boondall made buying a front door the worst experience of my life and the nightmare hasn’t ended yet.....rubbish, well below average products and omg the customer service is horrible.....first it took 4 months for the door to be ready then it was damaged in transit they took it back to repair that was so bad that you can see paint runs all over it, now the door and the frame have cracks and it looks worse than my 30 year old laundry door, and they’re refusing to repair it......horrible people to deal with, terrible service and garbage products!
Nadia T
Nadia T
04:42 29 Aug 19
After perseverance and patience our Bi-folds and front door finally installed "thanks to the friendly team Brad Purcell store manager and number one fitter Kurt Anderson"
Moera Hunt
Moera Hunt
10:20 26 Aug 19
Ordered one off door Thursday afternoon and it arrived Tuesday. Surprised at how quickly my order was completed. Thank you to Myles for his wonderful friendly manner and customer service. Would not hesitate to recommend Door City for any building project. It was an urgent order due to my new lounge suite being too big to fit through my door. Hopefully all will be good now!
Shona Harper
Shona Harper
09:10 22 Aug 19
To say I'm pleased with my new entrance door is a huge understatement! Door City has been very professional to deal with, with great service offered in-store by Shaun, amazing workmanship by Kurt in fitting the door and really good communication throughout. The door looks amazing and really tops off our house reno!
Stacey Swagger
Stacey Swagger
03:44 22 Aug 19
We recently needed to replace two front doors and saw Myles from Door City. He was very personable, professional and helpful. He got us the doors we needed ASAP at a great price and arranged a prompt and professional installation (on a weekend). All in all, 10/10 service.
Dan Keating
Dan Keating
01:29 22 Aug 19
Thank you Myles & Steve ! Your range of solid timber doors was awesome and at a great price. The process from beginning to end was made easy, the turn around was short, and being able to install on a weekend so I didn't have to take time off work was a bonus. Door looks GREAT and has definitely changed the look of our entrance way for the better. Highly Recommend !!!!
Nicole Deadman
Nicole Deadman
08:12 21 Aug 19
After having all internal doors, wardrobe doors and our back door replaced to ensure style consistency throughout our property as part of our recent renovations, I must applaud Door City at Labrador in terms of both service and price. The friendly staff provided several different options within my budget and the installation was totally hassle-free. The doors look fantastic and have made a huge difference to the look and feel of my home. Thanks Door City!
William Shelling
William Shelling
23:15 18 Aug 19
Paul Calcott
Paul Calcott
08:08 16 Aug 19
Had six doors replaced by Door City Virginia. Very pleased with result. Can't say enough about installer, Steve. He was super proficient.
Philip Tuck
Philip Tuck
01:10 15 Aug 19
Thanks to Brad and his team for their fantastic service. Our new doors made an amazing difference to our home!
Christine Foden
Christine Foden
01:24 14 Aug 19
Superb service. The installer was prompt, cheerful and did a great job. Couldn't be happier with the end result.
Todd Jamieson
Todd Jamieson
01:14 14 Aug 19
Extremely professional to deal with, very helpful and generally willing to go the extra mile. Our doors have never looked better and it truly has transformed the feel of our home. I'd give 10 stars if I could!
Jenny Winchester
Jenny Winchester
01:12 14 Aug 19
Having just had 2 quality doors installed by Door City, I have to say I'm very impressed with their service and price. There's no pressure in store, just an absolute willingness to explain things so you have a full understanding of the options available. The installation was undertaken with great care and overall I couldn't be happier.
Gary Warne
Gary Warne
01:08 13 Aug 19
We've recently had our front door and numerous internal doors delivered and fitted by Door City Labrador. Both the sales guy Shaun and the installer Kurt were very helpful and friendly, going above and beyond to ensure we got the exact look we wanted and that the doors were fitted to perfection. We'd highly recommended them, without any hesitation.
Greg Rogers
Greg Rogers
01:05 13 Aug 19
The Door City installer Kurt did such a wonderful job and we love our new timber bifold doors! They've made such an enormous difference in transforming our home and we're getting such great comments from friends when they visit.
Emma Horsborough
Emma Horsborough
03:54 09 Aug 19
We had 6 internal doors delivered and fitted just recently from Door City Boondall. The team at Door City were very helpful and friendly. Steve the installer was also great, he went above and beyond. Fitting doors to an old house isn't easy. I would highly recommended them.
Jenny Lewington
Jenny Lewington
05:04 08 Aug 19
Couldn't be happier with Door City! Shaun at the Labrador store was awesome to deal with and has a wealth of knowledge. Kurt the installer did a brilliant job also. Highly recommended.
Ben Smythe
Ben Smythe
00:48 06 Aug 19
Choosing a door at Door City truly is an easy process. The showroom is well organised and well lit, plus the staff are helpful and knowledgeable about the timber, so you can make an informed purchase decision. They take care during the install and even offer maintenance tips! The level of care and service is superb.
Michelle Banks
Michelle Banks
00:38 06 Aug 19
Having recently had a new front door installed at home, I have to say the experience has been fantastic from the initial enquiry right through to installation. The quality of the doors at Door City are undoubtedly superior to others I've come across and the customer service and attention to detail cannot be faulted. Seriously, many thanks to the whole team for making buying a new door such an enjoyable experience!
Jimmy Green
Jimmy Green
05:15 05 Aug 19
I recently had 2 doors installed by Door City. I am very impressed with the service, price and quality. Todd at the store explained everything very well without pressure. Adam installed them with much care and perfection. They even supplied me with a small amount of stain (at no cost) for me to do an adjoining door to match the new ones. Thanks so much for great service and products.
Michael Hoare
Michael Hoare
09:36 31 Jul 19
We recently purchased a new front door from Door City.What a great experience, from their Sale team and their installer. There knowledge to what they are selling to you the customer and the quality of the workmanship from the installer.It has been a pleasure to deal with Door City. If I could give a higher star rating I would give them an 8.Great job guys. 👍😀
ian Starr
ian Starr
20:49 27 Jul 19
Excellent service, with first class products and a very cooperative and skilled installer.
Wayne Franklin
Wayne Franklin
03:26 24 Jul 19
I had the best experience starting with the Sales person Myles who helped and explained everything regarding the door, to the installer and then the follow up phone calls. I would highly recommend this company. Thank you for my beautiful entry now.
Leanne Sorbello
Leanne Sorbello
23:27 10 Jul 19
We recently had a new front door installed at our home. We had looked at several other suppliers and found Door City to be superior in many ways. The help and advice provided by Myles at Door City, smoothed the entire process. The Installation was carried out by Steve, an exemplary and particular tradesman. His attention to detail was everything that we always expect, but often don't see.Overall, we would have no hesitation in recommending Myles and the team at "Door City." I know that we will be returning when we update our back door. Well done guys!!!
Ian Thomas
Ian Thomas
02:35 10 Jul 19
Jay from Door City, Slacks Creek provided fantastic service in sourcing internal doors for me during a recent renovation of an old Queenslander. While retaining the original doors in the original part of the house (upstairs), we needed new doors for the downstairs extension. As we needed so many doors, buying replica doors would've cost a fortune so we opted for a style which would blend with the older part of the house, particularly the VJ walls, as well as the new Hamptons inspired design. This decision saved us about $2,000. I looked at many doors at competing businesses, but Jay was able to source the doors I wanted, at a great price and in a quick timeframe. The doors look great and blend beautifully with the rest of the house. I get so many compliments on a design element that could have been easily overlooked.
Anita Brown
Anita Brown
00:53 10 Jul 19
Very good customer service, and high quality products. We had an outstanding experience buying from them.
Hermes Pesci
Hermes Pesci
11:00 07 Jul 19
What a great team you's have there BRAD absolutely bent over back to help us with purchasing a door. Definitely highly recommend you's and we will be back thanks guys
Paul Harrison
Paul Harrison
07:35 06 Jul 19
George from Banyo very happy with the service and doors from boor city boondall
George Bathgate
George Bathgate
00:42 05 Jul 19
Door City were fantastic. Constructed an external door for an irregular sized doorway. Door was made and installed without a fuss. I'll be going back for more doors in the future.
Andrew Franks
Andrew Franks
05:06 04 Jul 19
Just had our door installed this morning by Adam. Completely happy with all aspects of customer service; from our first visit to the showroom for selection, to completion today.Installation was on time, beautifully done and with great communication and after job clean up.We love our new door!Highly recommend Door City Sunshine Coast.
Heather Preston
Heather Preston
03:51 01 Jul 19
Super friendly and helpful, brilliant quality and craftsmanship. Definitely recommend these guys! Thanx!
Cat Hardy
Cat Hardy
03:05 27 Jun 19
Very professional service, solid wood front doors were precisely cut/shaped to size on-site and installed for a perfect fit. Meticulous installer, who also cleaned up after himself. Highly recommended.
Nicole Pancer
Nicole Pancer
01:14 26 Jun 19
Tracy Evans
Tracy Evans
05:14 21 Jun 19
Absolutely incredible customer service by Door city boys at Slacks creek. Zack was very friendly, kind and extremely helpful. He went out of his way to help me fix my door and lock issues. We had issues with our builder but Zack educated us with the right guidance and assisted us with all our queries. Highly recommended with exceptional customer services guaranteed.
Chaitali Shah
Chaitali Shah
00:22 21 Jun 19
Adam from Door City recently made and installed my beautiful front doors. They make a great statement for the front of my newly renovated 1987 home.I cannot fault the workmanship and service I received from Door City. From order to installation was less than 3 weeks and I now have gorgeous solid wooden doors that will give me pleasure every time I walk past them. Thank you Adam and the team at Door City.
Anne Young
Anne Young
00:13 14 Jun 19
Great work guys. Solid as a rock that door. :) Thanks
Andrea szabo
Andrea szabo
06:18 13 Jun 19
Fantastic service and price from the Burleigh Door City showroom. I was offered different options to suit my budget. Replaced all internal doors, back door and wardrobe doors with the same style. They look great and have made such a difference to the look of my newly renovated property. Super friendly staff, thanks Door City.
Rachel Scott
Rachel Scott
04:15 07 Jun 19
Blair and his team did an excellent job replacing our tired old doors with new doors. They fit perfectly and provide extra security. They were prompt and professional in the Installation. We are very happy with the end product.
Shane Wilson
Shane Wilson
00:38 01 Jun 19
We just had our new front door installed by Door City Burleigh. What a great job they did. Highly recommended. Great customer service.
Matthew Pinson
Matthew Pinson
08:56 23 May 19
Fantastic all round! Blair was great to deal with and has a wealth of knowledge. Chris the Carpenter was old skool and did a perfect job installing so we couldn't be happier with the experience - Highly recommend Door City Gold Coast.
Brendan Winter
Brendan Winter
06:29 21 May 19
Great service and communication and the door looks amazing and toped off our house reno.
Greg Gladman
Greg Gladman
13:14 17 May 19
Great service from Shaun and the installer. The door looks fantastic. Thank you
Jurg Hold
Jurg Hold
04:39 07 May 19
Thank you Door City, great price and service all the way through from quotation to measure and installation. Doors fit perfectly and look amazing. A pleasure to deal with. Thanks Brad and Jacob.
Tracey Douglas
Tracey Douglas
04:38 02 May 19
Zack and his staff at Door City are super friendly.
Sally Lee Hall
Sally Lee Hall
09:26 17 Apr 19
Very good to deal with and their installer Chris was fantastic. Very meticulous when he installed our door. Would use this company again.
Coxie ADL
Coxie ADL
07:57 10 Apr 19
Selecting and ordering a door at Door City was a simple process. There's a nicely laid out, well lit showroom so nothing about the product you're buying is hidden. Blair at the Burleigh Store was most helpful when we were ready to ask questions, told us all about the wood, and explained what would happen once we had made a decision.Once we had ordered everything went along smoothly to schedule. Brad ,who came out, measured up , and eventually installed our door was thorough, and friendly, and gave us lots of care and maintenance tips. This firm obviously takes pride in its work. George and Bernie Shaw, Elanora
George Shaw
George Shaw
03:31 09 Apr 19
A big thanks to Blair, Shaun & Chris at Door city Burleigh. We had to hold off from getting doors put up 3 times due to finance issues and they were very understanding and held our doors in shop until we could get them done. Great to deal with and Chris did a amazing job installing them . Thanks Kelly & Lyndon
Kelly Phillips
Kelly Phillips
04:04 08 Apr 19
Very professional. Finished doors look great, installed on time and no problems.
Mark Williamson
Mark Williamson
00:55 04 Apr 19
After Sales service is pathetic. I have found that the initial sales team member was excellent however since his departure and our recent installation has an issue there is NO Customer Service. No one seems to know whats going on, there is no follow up by the staff, I have to continually call to find out status and I am still waiting for the replacement part to be fitted. It seems that once you pay your money they are not interested, staff extremely rude. Zero care factor!!! Its enough to say " I will look elsewhere next time".
Donna Thomas
Donna Thomas
00:03 01 Apr 19
Peter McMillan
Peter McMillan
00:36 26 Mar 19
Extremely helpful. Friendly and professional. Willing to go the extra mile to meet time lines. Great communication. Our door looks better than we imagined. Very deserving of 5 stars. Thank you.
Melissa Campbell
Melissa Campbell
11:17 13 Feb 19
I have nothing but praise for the staff at Slacks Creek.Their attention to detail and honesty is refreshing for a consumer in todays society.We had an issue with a third party product under warranty and I have had nothing but outstanding assistance and backup service from Jay and his team. I highly recommend Door City at Slacks Creek and look forward to using them in the future.
Craig Hyde
Craig Hyde
03:30 07 Feb 19
Blair has a can do approach. I requested a specific stain colour which he delivered on. unlike the others just one stain thats it. He has quality doors and fittings to suit @ what I found is a great price. Chris fitted our doors & what an outstanding job he did. He ensured every door was fitted perfect & to my satisfaction. I highly recommend these guys for any type of doors and custom work to.
Dean Savanovic
Dean Savanovic
21:35 05 Feb 19
Went to door city.Extremely rude and out right lairs.All they did was lie about there products and bad mouth there competitors.Ending up going back up the road.
Google User
Google User
02:39 27 Jan 19
Best Service I have ever received, perfect quality and looks terrific. Great Work Door City Labrador!
Stephen Normanton
Stephen Normanton
03:07 24 Jan 19
We love our new front door! Thank you Door City.....our experience with you has been fabulous. From ordering to installation and after sales - all excellent. Thank you so much.
Philippa Horvath
Philippa Horvath
03:39 29 Dec 18
Very happy with my new door from Door City at Burleigh also exellent service from the staff there. June
June Watson
June Watson
09:26 20 Dec 18
A good business to deal with! Good advice and service, and were honest about manufacturing/installation times and costs. Not the cheapest quote, but definitely the most inclusive quote, and I am happy with the service and finished product so would say it was worth it.
Chris
Chris
10:38 19 Dec 18
Great Service and a very good price ,I would recommend Door City
Graeme Trewella
Graeme Trewella
01:00 17 Dec 18
Firstly, I am very happy with my experience with Doorcity. I purchased a factory seconds front door set from Doorcity at Pacific Highway, Slacks Creek this month. Jay (manager) was extremely helpful in the selection of our door and was able to withstand all of my questions along the way. Anyway, I became convinced that I could stain and install the door myself - so the job began. I am grateful for the ongoing support that Jay and his offsider (Nick) provided. I was able to 'competently' complete the staining process, remove the old doorset and the install the new one. Without their continued help I would never have been able to do the job myself (and be happy with the result). I learnt that there are so many different things in choosing, prepping/staining and installing these timber doors - I am soooo glad I kept asking questions and that Jay and Nick were only too happy to continue to provide advice - I recommend them to you for your door needs.
Gavin MIley
Gavin MIley
09:27 16 Dec 18
Antony and Karen Bigham
Antony and Karen Bigham
03:32 13 Dec 18
We found Door City to be very professional in all areas. Laccee was very helpful in organising the installation of our door and workmanship was very pleasing.
Kathy Bush
Kathy Bush
23:04 12 Dec 18
1 Star is to much, this company is awful to deal with, 28 hours with 1 labourer and 4 hours with 3 labourers and could still not finished a set of bi fold doors, 2.4m x 2.1m also lots of swearing defiantly not a family friendly company. QBCC have been called, to door city’s response we will take as long as we can to delay fixing your doors very unprofessional company! Will be taking this to every social media and every place for a bad review you can be sure of that! They also breeched three notice of offences with QBCC in this contract oh wait there was no contract..
Evan R Baker
Evan R Baker
01:45 26 Nov 18
From the moment we entered the Labrador store and spoke with Blair we were really impressed with his professionalism. Blair was so easy to deal with. We left the store confident and happy that we would be getting exactly what we needed and at a great price. No hold ups on fitting the door. We were delighted with Chris and his skills. He was punctual and methodical and did an amazing job, despite the occasional storm. Everything went to plan and the finished result is fabulous. To say we are delighted is an understatement. Thank you so much guys.
Bev Ward
Bev Ward
00:24 23 Nov 18
We visited this showroom on a Saturday morning and were assisted by Brad. We were very happy with the service and price that was given. We placed our order, paid our deposit and bam got our door in the time frame as promised. Highly recommend doing business with Door City
carmel franco
carmel franco
04:24 31 Oct 18
Hi Door City, great looking door, the modern 4 lite 1200 perfect colours perfect fit thanks Chris All very happy Marie and Stan
Marie Mackelden
Marie Mackelden
02:01 17 Oct 18
After shopping around we found Door City to have the best quality door compared to other competitors. Our door was fitted by Chris who has an amazing eye for detail and his workmanship is fantastic. I would definitely recommend this combination to anyone , very happy customer.
Nicola Houghton
Nicola Houghton
00:04 12 Sep 18
Great service , knew what I wanted when I was about to forget it !
James Coe
James Coe
00:06 10 Sep 18
I selected Door City based on the Google reviews and I'm very glad I did. Blair produced a quote for two sets of double doors and single door which included installation, hard ware, staining and varnish. The doors has to be fitted to an existing build and Chris, the carpenter did a fantastic job ensuring that they looked perfect even though the non-standard openings were not square. I highly recommend Blair and Chris at Door City, Burleigh Heads, they are highly skilled and great to deal with.
Greg Puch
Greg Puch
22:53 06 Sep 18
Incompetent from start to finish. Customer service is pathetic, after sales in non existent and door quality is lower than snakes belly. Fitters are nice and genuine but certainly not supported within the company. EST free advice you will get is to go elsewhere! Positive feedback on here is mostly from staff!?!
Kevin Waddell
Kevin Waddell
11:25 16 Aug 18
Thank you for contacting me with a detailed quote.
Susie Peet
Susie Peet
04:36 04 Aug 18
Don’t waste your time or money and go elsewhere – Best FREE advice you will get this year!From the date the deposit was paid this company started making promises they couldn’t keep. Told 4 – 6 weeks to get door – reality 12 weeks! Continually ignored calls and when eventually spoke to someone they were nothing short of rude and made promises that they failed to deliver upon. Despite the company sending fitter out to measure and apparently assess suitability this apparently doesn’t count as any liability for the door once fitted not being fit for purpose which we found out after fitting. Once the door was fitted there were immediate problems and we were fobbed of with excuse after excuse (door has to settle, bed in etc etc) and calls not returned etc. As soon as the three month warranty period has passed they all of a sudden they were pleased to tell us “you don’t have a warrant go to ombudsman” and tried everything to wriggle out of any liability. They eventually sent a fitter out to check the door who told us the door was poorly fitted and should be replaced, apparently the Branch Manager didn’t agree so that was ignored. Eventaully the regional Manager got involved and atleast bothered to come to inspect the door and despite making numerous escuses and blaiming some sales people who are more interested in sales than the customer he admitted that the door should never have been sold/fitted in the current setting due to sun exposure. Door city then kindly sent us an estimate for another door with the advice “action the quote and Door City will replace the door with a door suited to the exposure”……………..surely they should have sold us a door suited to the exposre in the first place as they are the supposed experts?! They did offer us $1k to remove reviews (and provide an email to say we would not review in future) but with the initial $3k we paid plus the additional $2k they wanted us to pay to get a quote “ door suited to the exposure”?!!? I could write more but I hope from this review you get a good enough idea of the quality of company they are and save yourself the hassle. We also caught them out for staff incl Branch manager (Jay Morgan) writing positive reviews on the internet, so that speaks volumes to me.
Kevin Waddell
Kevin Waddell
10:10 31 Jul 18
There is no option for zero stars - one star is way to generous! What an awful, unprofessional and downright rude company to deal with. From the moment they took my money and promised 4-6 week turnaround which eventuated into 12 weeks. No progress reports, no call backs, no customer service.Door was fitted and did not look or feel right so complained initially and then told it needed to ‘bed in’. Waited another month and the called to complain again about how ill fitting the door was, the lock wasn’t right, the door wasn’t water proof (big gaps). Lots of excuses, lots of unreturned calls, call screening (never answering my calls). Outrageous.Finally the fitter came out and inspected and told us straight up it wasn’t right - did a botch fix but told us we needed a new door.Branch Manager (Jay) claiming no liability due to Suncover - or lack of. Apparently all our problems come from sun exposure on the door. At no stage of the sale process - including them coming out to inspect the premises and measure up for the door to be fitted (!) did anyone ever bring to our attention the fact that the doors they sell are not fit for any sun exposure (even though they are sold are exterior doors!)Then the regional manager got involved and we hoped things would improve. We were offered $1000 back (from over $3k+ original door) and we would have to put in writing we would not put up any reviews. They also sent a quote for $3.5k for (quote) ‘a door fit for purpose’. We have rejected this. Bad products, bad quality, bad service, rude managers.... please don’t waste your time or good money here folks.
janine davis
janine davis
03:09 30 Jul 18
Big thank you to Door City for our beautiful new doors! Love the amazing two pack finish and black hardware! The service provided by Blair and his colleagues was superb! Thanks! 👌🏻
Laura Moffat
Laura Moffat
02:53 21 Jul 18
Great range of doors available. Found one that really suits our new home. Everyone comments. Blair (Burleigh Heads) was helpful, easy to work with and thorough. The door is good quality and solid. Blair has all you need to fit doors yourself, or they can do the job for you. Helpful service. Took a couple of weeks, but that fitted with our building schedule. Good company to work with
Michelle Gapp
Michelle Gapp
20:25 09 Jul 18
My experience with this company has been very pleasant, from the moment I walked in to the time James (the carpenter) was done. James did a fantastic job, although he didn't turn up till 10am he still finished within 4 hours & I can not fault his workmanship. Everyone is entitled to their own opinions but I must say I have never felt so pleased about it all. When you shop here ask for Jay, he is a very upfront and honest salesman that will help you in anyway he can. Thank you again door city my wife and I love coming home to our new front entry door.
Bob Smith
Bob Smith
11:25 28 Jun 18
I purchased my new front door system from door city and I was very pleased with the service and the quality of the door. Jay explained everything in good details regarding the overhead prtection. The staining quality was above and beyond. The insulation was perfect. I couldnt reccomend them enough. Thankyou to Everyone that made this a easy and pleasant experience when we are ready for our internal doors we will be back. Thankyou to the team at door city.
luanne D
luanne D
08:29 28 Jun 18
Well... what a mission that was...I can finally say I'm happy (kind of) with our door. But that's not really thanks to door city - we've just finally finished fixing all the things that were wrong.Judging by recent reviews, it seems this is common now.The only reason this isn't a one star is that the guy in the showroom seemed like a decent guy, and the doors seemed quality at least in my limited knowledge.As we were doing other renovations, we had to get the door installed by our builders. When the time came, they found a bunch of different problems.- One of the track guides had fallen out- The lock didn't recess all the way into the door (leaving a nice big gap when the sliding door closed)- One of the tracks was bent- One of the joins in the frame was miles out of alignment- A couple of components were missingWhen I tried to raise this with door city, they tried to blame the builders and then us, despite most of the issues being with things that have nothing to do with installation.Multiple contact attempts were ignored before they finally agreed to drop off the missing parts. Even that took a few phone calls. But hey at least we have a door now.
James Rose
James Rose
06:51 25 Jun 18
We couldn't believe how this wonderful door changed the look of our front entrance. Starting from the moment we talked to the sales person right through the end job from the fitter we were happy customers. I highly recommended it!!!
Elisa Castaneda
Elisa Castaneda
03:31 15 Jun 18
Great service,great price... great customer service from Blair and the installer David did amazing job.I can only recommend it.Thank you our new doors looks great.
Miroslav Kusej
Miroslav Kusej
01:59 30 May 18
Great people to deal with who have a sound knowledge of all aspects of the business. Very happy with our door. 👍
Frosty
Frosty
03:08 10 May 18
Best door place on the coast
David Beveridge
David Beveridge
03:27 19 Apr 18
Heidi Ramberg
Heidi Ramberg
02:54 19 Apr 18
Great service, excellent workmanship and we love our new door!
Mark Pearson
Mark Pearson
11:19 13 Mar 18
Elizabeth Logan
Elizabeth Logan
04:33 07 Mar 18
Very friendly staff explaining everything in good detail. A good range of styles available for selection, but accessories options are limited. It has its own workshop at the back where additional information on how the doors are made could be obtained. This is on top of the doors on display at shopfront. You may get a free itemised quote right away after deciding what you would like to have.
Sam Wong
Sam Wong
05:01 03 Mar 18
They did a fantastic job on our door, would 100% recommend them!
Tiarne Carragher
Tiarne Carragher
09:48 27 Feb 18
This one stop shop made choosing our front door package so easy! Blair is very helpful and followed through with emails. Chris did a great job on the installation. We are very happy with the final product and can highly recommend Door City Gold Coast!
Julie Stephenson
Julie Stephenson
20:41 24 Feb 18
After moving into our house we found our front door was faulty. After a numerous phone calls, doorcity pulled through and repaired the door free of charge, They have restored my faith in their company and extra bonus point with their follow up customer service call. Will use them for replacing internal doors. Thanks guys, I’m a happy customer!
Suzanne Templeman
Suzanne Templeman
23:41 20 Feb 18
These guys are reasonably priced, prompt, efficient and very friendly. After sales support is second to none. Highly Recommend.
marcela siqueira
marcela siqueira
00:27 20 Feb 18
I had excellent service by Jay from Door City Slacks Creek. He was very helpful and explained about my bifold door very clearly and told everything upfront. I was able to take informed decision before I ordered a bifold door of 4.2 x 2.4 meters. If you are visiting the shop please ask for Jay. He is great guy and will help you out.
Iftekhar Ahmed
Iftekhar Ahmed
08:59 19 Feb 18
I would strongly recommend Door city @ Burleigh too anyone looking for a New door, from start too finish there service was 5 star and their workmanship was flawless. Thanks Blair for all your help! So so happy!!
Matt Johnson
Matt Johnson
21:16 11 Feb 18
They just finished my set of stacker doors today. Karl installed it, and he has done an amazing job. It’s made our house look a lot better just from changing that old door to the ones we have today. So much better. Cheers!
Cameron Browne
Cameron Browne
12:04 09 Feb 18
Needed a new entry door for an upcoming granny flat build. After getting quotes from some other companies (which were way overpriced), I came into Door City and explained the requirements that I needed for the entry door as well as that I was on a tight budget. I also needed the door ASAP. Jay gave me a quote for a new door with the specs I wanted, but there also happened to be an ex-display factory second in the store itself at the time which was in good condition. It was a slightly different style but the exact measurements I needed. He offered it to me for a very reasonable price, in fact almost half the asking price of a competitor, so I went with this ex-display option. I liked the fact that the door is solid maple wood, not veneer, as well as the honest and open communication from Jay. He was very helpful and knowledgeable, took into account my circumstances and gave me options rather than pushing me to buy the most expensive option. I came back a few days later to pick up the door and also ended up purchasing 2 internal doors and a back door from Door City as well. Would highly recommend Door City South Brisbane.
Claudia Feiloivao
Claudia Feiloivao
02:34 08 Feb 18
We bought our new door and screen from door city we are so happy with both. Blair was so helpful and organised kept us up to date when the door was going to be fitted. The quality and workmanship is 100% also the installer very professional could not be any happier, very polite and helpful thank you, our new door has made our home look so much nicer. thank you to Door city will defiantly recommend your company to others.
Linda Robinson
Linda Robinson
23:03 29 Jan 18
Very pleased with the team at Door City Boondall service - Michael Sullivan was very helpful and patient in helping us to update the security on our house with the addition of new external doors and dead locks. Furthermore Door City's installer Carl was commendable in his willingness to accommodate our needs. Thank you Door City.
Scott Pauley
Scott Pauley
21:47 24 Jan 18
Installed a new front door to my house. Nice work, looks great and well priced
Steve Morrell
Steve Morrell
04:12 23 Jan 18
We recently had our new Front door & internal door installed by Door city at Burleigh & we are soooo happy with the finished results! They both look amazing! Chris the installer did an awesome job with attention to detail, we would highly recommend Door city at Burleigh :):):)
Anita Dissington
Anita Dissington
03:02 23 Jan 18
Excellent service. When the door lock initially wouldn’t work they went out of their way to rectify the problem very quickly. The installer was very good and helpful and the finished product was excellent. Highly recommend Jay and the team.
Vicki Kidd
Vicki Kidd
02:40 21 Jan 18
Blair delivered extensive product information & we felt valued as a customer. We recommend Door City Burleigh for a local company that provides friendly service & excellent product installation.
Tony W
Tony W
09:50 16 Jan 18
We recently had a new front entry door installed. Blair is very obliging with excellent customer service skills. This is all backed up by Chris the installer. He is an absolute craftsman and did the most fantastic job. Pricing was also great. Do yourself a favour - contact Door City.
Clare Chambers
Clare Chambers
10:59 15 Jan 18
lea armour
lea armour
04:51 19 Dec 17
We are so impressed with the service and finished product. Staff are very friendly and meticulous in the final result. Highly recommended.
Andrea Asquith
Andrea Asquith
02:45 19 Dec 17
We found the staff at Door City most informative, with a great selection of doors and offered competitive pricing. Chris who fitted our door was brilliant a real craftsman at his work. I had no real idea fitting a front door was so complex and I now have an amazing stylish new door which fits our house like a dream. Highly recommend the company to everyone.
Tricia Davison
Tricia Davison
05:43 10 Dec 17
Purchased 7 internal doors, which were painted by Blair (the co owner of the franchise) with the recommended paint that I bought - only to find when they were being fitted that the surfaces of the doors felt like sandpaper when they were touched. Being very unhappy Blair from Door City advised me they were painted in the open - not a paint booth and he can't help dust in the air - would have been nice to be told that when ordering - Blair then advised me to accept them as are or they will be destroyed and no refund on deposit $1766 - had a professional painter come round ASAP who confirmed rough job - Blair was not going to fix his mess - he stated keep doors and get someone else to fix problem - Blair very rude, no people skills and if anyone needed after sales service - good luck with that. Chris the installer and carpenter was very pleasant, helpful and competent. Deal with them again NEVER...
Kearen Finn
Kearen Finn
05:35 04 Dec 17
Extremely pleased with the Custom Door we had made by Door City on site at Kunda Park. The lock and handles really finish the look! Fitting was undertaken by our Builder and the door looks awesome installed.
Annette McLean
Annette McLean
06:09 28 Nov 17
Very bad customer experience. Installation was terrible. Left with repairs and clean up afterwards. No effort from door city to follow up and make good. Rubbish including a razor blade, screws and nails left in garden. House and paint damaged. Lock installed incorrectly. Dust and debris left inside the house.
David
David
11:10 20 Nov 17
Andrew W
Andrew W
00:14 25 Oct 17
Jay Morgan
Jay Morgan
12:03 10 Oct 17
I'm writing this in the hope others can navigate their experience in buying doors better than I did. I have already provided constructive feedback to door city. I bought a front door from them in November 16. They were fine to deal with up to that point and the door looked good. After 2-3 months we noticed a lot of the stain was peeling off. I called the storeman who said he would organise someone to restain it for me. He did not. I made contact a number of time over the proceeding months with the only responses being that they would get into action very soon. They did not. I lodged a complaint with the office of fair trade and around July I got a response forwarded from the OFT from the general manager offering me a tin of stain to repair myself and blaming me for allowing excess sun exposure to the rapid degradation of the door. This was the first time I was offered insight into why the door degraded so rapidly. I spoke with caxton legal service who showed me that on the quote there was a small line about needing to seal the door after delivery which meant i didn't have a good chance of taking the matter further. However I feel door city should have communicated the need for this more than once and only in writing on the invoice. They have since updated their website which is a good start. However if door city were more willing to engage with me from the start it would have saved me a lot of time effort and damage to my front door
Brenton Harris
Brenton Harris
00:26 08 Oct 17
D Brown
D Brown
10:57 07 Oct 17
Door is amazing, really transformed the house, Blair and the installer are lovely guys who responded quickly to every question and made the whole process so simple. Would recommend and will use again for our next project.
mickleonie schembri
mickleonie schembri
06:25 29 Sep 17
Absolutely terrible after sales service. Several issues with installed doors and none fixed (None). Will not touch a Door City franchise ever again.
tuh eu
tuh eu
09:41 28 Aug 17
For all your door needs
Steve McLeish
Steve McLeish
05:46 10 Jun 17
Needed 7 doors with a high RW rating for our music studio. Very helpful, great advice and cheaper than bunnings for a better door. Would highly recommend them and would use again without hesitation.
Shaun Bond
Shaun Bond
06:05 22 Nov 16
Very helpful owner/saleman
Craig Dutton
Craig Dutton
09:35 23 Aug 16
We were impressed with the service at Door City, the Sales guys were informative and quickly guided us to the door we required to make our entrance stand out. The installer was friendly and installed it even cleaned up after himself.
Timothy Spence
Timothy Spence
02:50 20 Jan 16
I have just endured the nightmare of dealing with DoorCity to have four internal doors, two front doors and a security door supplied and fitted. I initially decided to go with DoorCity as they had good reviews online which I found out later were written by Door City staff.I first contacted Door City Boondall on the fourth of June to furnish me with a quote for the above mentioned doors, and I supplied the style of doors that I wanted from the online catalogue. When I asked how long it would take to have the doors installed I was told that there was a bit of a back log, so around three weeks - fair enough. For the next three and a half months I have had to chase Door City to have this work done. They do not communicate with their customers on any sort of level, and when you pursue them for information they flat out lie to you. For instance, I was told my doors were on a truck on the way to my house, only to find out from the tradesman on site that the doors had not been built yet. As I was getting sick of being lied to by the Boondall staff I contacted the manager of Door City on the Sunshine Coast, and to his credit he did take control of the shameful situation that the Boondall shop had created.The screen door and front door were installed but did not shut, as the front door handle protruded at least two inches into the path of the security screen. Massive fail. When they replaced the front door, they told me that they didn't have a door handle shallow enough for the gap, and I should go to Bunnings and buy a new handle. Who are the door experts here??After many more frustrated calls and around ten visits to my house by the tradesman, my doors have finally been installed. The only prompt correspondence that I received from them was to send me the final invoice. Once paid I received no form of apology for their diabolical service, but having dealt with them for the past three and a half months I was just happy to have them out of my life.I wish I had never heard of Door City as this experience has been the most stressful and frustrating time of my life.
Jason Stack
Jason Stack
10:20 07 Oct 15
So my original review has been removed. Some of the content not allowed. What is the point of having reviews if you are not able to tell it as it happens. Door City Boondall showed nothing but bad customer service from the start to the end of my dealings with them. They just did not care. After accepting my money for door, lost the order and then after I chased them up stuffed up on doing measure up. Incompetent all round. Their installer Robert was fabulous.
Linda L
Linda L
10:26 14 Sep 15
Has been very helpful with getting some custom sized doors for a build.
Christian Sanby
Christian Sanby
00:36 24 Feb 15
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Posted on May 26, 2016February 28, 2020 by admin
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About Us

Door City was established over 10 years ago. It started out as a small family owned business with a single Sunshine Coast showroom and has since expanded to employ 15 team members across three large showrooms.

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Sunshine Coast – (07) 5476 8882
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