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Terms & Conditions

1  Warranty

To view our Warranty please click Door City Warranty.

2  Maintenance

To view our maintenance card please click Door City Maintenance Card

3  Overhead Protection

To view our overhead protection guide please click Door City Overhead Protection

4. Transfer of Title


The title to all products will remain the property of DOOR CITY until full payment is received.


Doors 2 year limited to the purchaser and not transferable

Tracks 2 years

Timber Framing 2 years

Glass No warranty (Unless reported within 24 hours of delivery) Door Furniture (hinges, etc) 1 years

Handles/Locks vary as per manufacturer.

Labour Component of Fitting 3 months

Staining or painting 12 months (limited to the conditions door is exposed to)

4 Cancellation of Order

  • As DOOR CITY starts processing your order promptly after you place it, a cancellation of the whole or part of your order will cause loss to DOOR CITY
  • Because of this, if you cancel the whole or part of your order for any reason that is not based on a statutory right or a warranty claim, DOOR CITY reserves the right to deduct from any refund or credit due to you 15% of the price of the cancelled part of the order
  • DOOR CITY will accept such cancellation only if you notify DOOR CITY prior the first dispatch date of your

4.4. Custom made doors or windows can only be cancelled or amended within 24 hours of placing an order.

5 Advisory Note.

Considerable damage can occur during the delivery of doors in particular country locations. “Special Packaging” is recommended and can be purchased at an extra cost in an attempt to prevent transit damage. DOOR CITY is not responsible for any transit damage. Goods signed for on pick up or delivery will be deemed as received in good order unless stated on the delivery or pick up docket.

6 Quick Note.

Doors that are installed in fully exposed areas including opening outdoors will not be warranted unless there is sufficient overhead protection.

Timber is a natural material and colour, texture and grain variation can occur.  These are not considered defects.

7 Payment Terms.

To Place an order a deposit of 50% is to be made at the time of placing order the Final 50% payment must be made when booking installation, pick up or booking of delivery.